Managed support
Hosting, monitoring and a named engineer on an SLA. The contract most clients are still on years later.We run what we build, and what others built, on a monthly contract with response times in writing. Hosting, monitoring, patching, backups, small changes and a named engineer who knows your system.
Who this is for
- Businesses that need their supplier to still answer the phone in three years.
- IT directors who want one contract covering hosting, support and change.
- Companies inheriting a system whose builder has gone quiet.
What’s included
Each capability has its own page with deliverables, process, measures and questions answered.
Support on an SLA
Tiered response and resolution times, a ticket queue you can see, and a monthly report of what happened.
Managed hosting
Your systems run on your cloud account or Hexploits Cloud, patched, backed up and monitored around the clock.
Monitoring and on-call
We find out before your users do. Alerts route to an engineer, not a mailbox.
Small changes and improvements
A monthly allowance of engineering time for the changes that would otherwise wait for a project.
Quarterly service reviews
Uptime, cost, incidents and the roadmap for the next quarter, with the people who sign the invoice in the room.
Documented exit
Runbooks, credentials and architecture kept current so leaving is a handover, not a rescue.
How it’s delivered
Engagement models that fit this service, in order of how often clients choose them.
- Stage 1.
Deployment and monitoring
Rolling, 30 days’ notice
Someone to own a system that is already live: deployment pipelines, monitoring, patching, backups, on-call and support, on a monthly contract with response times in writing. The monthly figure includes two hours of incident work; anything beyond that is billed per engineer per hour. Runs on your existing stack or on Hexploits Cloud.
Best for: Anything in production that matters, where you would rather one contract covered deployment, support and small changes. Most clients choose it after a build; none are obliged to.
- Stage 2.
Hosting on Hexploits Cloud
Rolling, 30 days’ notice
The same workloads you run on AWS, Azure or Google Cloud today, on reserved capacity in the EU for a fixed monthly figure that typically comes in 10–30% below the hyperscaler bill. We handle the migration, your data stays in the EU, and the number on the invoice is the number you agreed.
Best for: Established systems with a predictable load and a cloud bill that has become a line the finance director asks about. Also for data that has to stay in the EU.
- Stage 3.
Fractional CTO
6 months minimum
A senior technology leader for a set number of days a month, accountable to your board: supplier management, architecture decisions, hiring, security and budget.
Best for: Businesses that need senior technology judgement at board level without the cost of a full-time CTO.
Technologies & frameworks
Technologies we’ve used on recent projects.
Languages
- Java
- Python
- JavaScript
- TypeScript
Frameworks & runtimes
- Node.js
- Spring Boot
- .NET
- Django
- Flask
- React
- Next.js
Data & AI
- PostgreSQL
- SQL Server
- pgvector
- Claude
- OpenAI
- Open-weight models
Cloud & edge
- AWS
- Google Cloud
- Azure
- Cloudflare
- Hexploits Cloud
Platforms & delivery
- Kubernetes
- Docker
- AWS Lambda
- Terraform
- Helm
- Argo CD
- GitLab CI
- GitHub
Monitoring & observability
- Grafana
- Loki
- Prometheus
- OpenTelemetry
We’re familiar with modern technology stacks beyond those shown here, and work with the languages, frameworks and platforms your business already uses.
Hosting specifications and pricing on hexploits.cloud. Same company, same engineers, same contract.
Proof
Outcomes with numbers and named clients.
Gradvisor · Charity · 8 weeks to production, then ongoing
98% faster page loads and a 12% smaller cloud bill for a UK careers charity
JobVantage · Recruitment technology · Duration TBC
99.9% availability and sub-100ms responses for a recruitment intelligence platform, at negligible infrastructure cost
What clients say
Verified reviews, linked to Google where they were left there.
Director, Gradvisor
“Fantastic company and our development partner for Gradvisor, a social mobility careers platform with national ambitions. Extremely responsive and mission-oriented. Cameron owns any shortfalls humbly - rare for IT providers. Thinks like a client too.”
Director, Lothbury
“Top quality delivery, and reasonable price. Will be using again.”
Director, JobVantage
“Working with Hexploits has genuinely been a pleasure, and I see them as my scaling partner for the foreseeable future as JobVantage grows. If you’re looking for a development team who combine strong AI/engineering capability with honesty, flexibility and a real interest in your business, I’d strongly recommend them.”
Questions we get asked
What are the response times?
What happens if we want to leave?
Can you support a system you did not build?
Who is our contact?
Next step
Request a proposal.
Tell us about the system and the sector. A named engineer replies within one working day. A written scope and an indicative price within two working days of a short scoping call.