Managed support
Monitoring and on-call
On-call monitoring means alerts from your systems reach an engineer who can act, at any hour, with an agreed response time. Hexploits provides monitoring and on-call as part of managed support, with incidents handled by a named rota and reported monthly.
A named engineer replies within one working day. A written scope and an indicative price within two.
Who this is for
- Businesses whose systems matter outside office hours.
- IT teams of one or two who cannot cover nights and weekends.
- Companies that have had an outage nobody noticed until Monday.
What you get
Deliverables, not slogans. Each one appears in the statement of work.
- Monitoring configured for availability, errors, latency and capacity.
- An on-call rota with escalation and response targets.
- Incident handling with a written post-incident review for anything significant.
- A status page and client notifications.
- Monthly incident and response-time reporting.
Our engineers work across the major languages, frameworks and cloud platforms. We build on the stack you already run, with technology choices explained in writing before work begins.
How it is delivered
The same four stages as every Hexploits engagement, applied to this capability.
Stage 1
Instrument
Alerts defined from what would actually hurt, tuned to be actionable.
Stage 2
Rota
Engineers who know the system, with a deputy, and escalation to the director.
Stage 3
Respond
Acknowledge, mitigate, resolve, communicate, within the targets.
Stage 4
Learn
Post-incident reviews feed the roadmap and the alerts.
How success is measured
Every engagement agrees its measures and the measurement period in writing before work starts.
- Time to acknowledge and time to resolve, against target.
- Incidents found by monitoring rather than by users.
- Repeat incidents, trending to zero.
Proof
Case studies with numbers, and reviews linked to Google where they were left there.
Gradvisor · Charity · 8 weeks to production, then ongoing
98% faster page loads and a 12% smaller cloud bill for a UK careers charity
JobVantage · Recruitment technology · Duration TBC
99.9% availability and sub-100ms responses for a recruitment intelligence platform, at negligible infrastructure cost
Director, Gradvisor
“Fantastic company and our development partner for Gradvisor, a social mobility careers platform with national ambitions. Extremely responsive and mission-oriented. Cameron owns any shortfalls humbly - rare for IT providers. Thinks like a client too.”
Director, Lothbury
“Top quality delivery, and reasonable price. Will be using again.”
Questions we get asked
Is on-call 24/7?
How do we hear about an incident?
What if the incident is in a system you do not manage?
Related
Sectors where this is most often needed
Next step
Request a proposal.
Tell us about the system and the sector. A named engineer replies within one working day. A written scope and an indicative price within two working days of a short scoping call.