Managed support
Small changes and continuous improvement
A monthly change allowance is engineering time included in a managed support contract for the improvements that would otherwise wait for a project: a new report, a form field, an integration tweak, a performance fix. Hexploits schedules the allowance against a backlog you control and reports what it delivered each month.
A named engineer replies within one working day. A written scope and an indicative price within two.
Who this is for
- Businesses with a list of small improvements that never get prioritised.
- Operations teams who need a change this month, not next quarter.
- Companies that want their system to keep getting better without a new project each time.
What you get
Deliverables, not slogans. Each one appears in the statement of work.
- A backlog you own, prioritised together monthly.
- Changes delivered through the same tested pipeline as everything else.
- A monthly report of what shipped and what the allowance was spent on.
- Carry-over rules stated in the contract.
- Escalation to a project when a change is too big for the allowance.
Our engineers work across the major languages, frameworks and cloud platforms. We build on the stack you already run, with technology choices explained in writing before work begins.
How it is delivered
The same four stages as every Hexploits engagement, applied to this capability.
Stage 1
Prioritise
Monthly, with your operations lead: what matters most this month.
Stage 2
Deliver
Changes built, tested and released through the pipeline.
Stage 3
Report
What shipped, what it cost in hours, what is next.
Stage 4
Escalate
Anything larger is scoped and priced as a project with a written change request.
How success is measured
Every engagement agrees its measures and the measurement period in writing before work starts.
- Changes delivered per month.
- Time from request to release.
- Allowance used versus available.
Proof
Case studies with numbers, and reviews linked to Google where they were left there.
Gradvisor · Charity · 8 weeks to production, then ongoing
98% faster page loads and a 12% smaller cloud bill for a UK careers charity
JobVantage · Recruitment technology · Duration TBC
99.9% availability and sub-100ms responses for a recruitment intelligence platform, at negligible infrastructure cost
Director, Gradvisor
“Fantastic company and our development partner for Gradvisor, a social mobility careers platform with national ambitions. Extremely responsive and mission-oriented. Cameron owns any shortfalls humbly - rare for IT providers. Thinks like a client too.”
Director, Lothbury
“Top quality delivery, and reasonable price. Will be using again.”
Questions we get asked
What counts as a small change?
Does unused time roll over?
Who decides what gets done?
Related
Sectors where this is most often needed
Next step
Request a proposal.
Tell us about the system and the sector. A named engineer replies within one working day. A written scope and an indicative price within two working days of a short scoping call.