Managed support
Documented exit and handover
A documented exit is the guarantee that a client can leave a supplier with everything they need: current documentation, an inventory of credentials, the code and infrastructure in their own name, and a recorded walkthrough for whoever comes next. Hexploits publishes its exit terms and keeps the handover material current throughout the contract rather than writing it at the end.
A named engineer replies within one working day. A written scope and an indicative price within two.
Who this is for
- Businesses that have been trapped by a supplier before.
- Procurement teams that require exit provisions in every contract.
- Boards that want a supplier failure to be survivable.
What you get
Deliverables, not slogans. Each one appears in the statement of work.
- Runbooks and architecture documentation kept current as part of the service.
- A credential inventory: every secret, where it is used, and who holds it.
- Code, infrastructure definitions and cloud accounts in your name from day one.
- On notice: rotation of every credential we held, a recorded walkthrough, and a transition period if wanted.
- Written confirmation of access removal on the agreed date.
Our engineers work across the major languages, frameworks and cloud platforms. We build on the stack you already run, with technology choices explained in writing before work begins.
How it is delivered
The same four stages as every Hexploits engagement, applied to this capability.
Stage 1
From day one
Everything is created in your accounts and documented as it is built.
Stage 2
Notice
Thirty days on managed contracts. No exit fee.
Stage 3
Handover
Documentation reviewed with the incoming team, walkthrough recorded, secrets rotated.
Stage 4
Close
Access removed and confirmed in writing; optional paid transition support.
How success is measured
Every engagement agrees its measures and the measurement period in writing before work starts.
- A new supplier able to operate the system from the handover material alone.
- No credentials held by Hexploits after the close date.
- Exit completed within the notice period.
Proof
Case studies with numbers, and reviews linked to Google where they were left there.
Gradvisor · Charity · 8 weeks to production, then ongoing
98% faster page loads and a 12% smaller cloud bill for a UK careers charity
JobVantage · Recruitment technology · Duration TBC
99.9% availability and sub-100ms responses for a recruitment intelligence platform, at negligible infrastructure cost
Director, Gradvisor
“Fantastic company and our development partner for Gradvisor, a social mobility careers platform with national ambitions. Extremely responsive and mission-oriented. Cameron owns any shortfalls humbly - rare for IT providers. Thinks like a client too.”
Director, Lothbury
“Top quality delivery, and reasonable price. Will be using again.”
Questions we get asked
Why publish this?
Is there an exit fee?
What if Hexploits ceased trading?
Related
Sectors where this is most often needed
Next step
Request a proposal.
Tell us about the system and the sector. A named engineer replies within one working day. A written scope and an indicative price within two working days of a short scoping call.