Cloud and platform
Monitoring and observability
Observability is the ability to see what a system is doing from its metrics, logs and traces, and to be told when it is going wrong before users are. Hexploits implements monitoring with alerting that routes to an engineer, dashboards for the business, and the audit trail that compliance asks for.
A named engineer replies within one working day. A written scope and an indicative price within two.
Who this is for
- Businesses that find out about outages from customers.
- IT directors who want an SLA they can measure.
- Compliance functions that need logs retained and searchable.
What you get
Deliverables, not slogans. Each one appears in the statement of work.
- Metrics, logs and traces collected from every environment with retention set by policy.
- Alerts with thresholds tuned to avoid noise, routed to on-call.
- Dashboards for engineers and a plain-language status view for the business.
- Uptime and response-time reporting against the SLA.
- A status page for managed clients.
Our engineers work across the major languages, frameworks and cloud platforms. We build on the stack you already run, with technology choices explained in writing before work begins.
How it is delivered
The same four stages as every Hexploits engagement, applied to this capability.
Stage 1
Instrument
Applications and infrastructure emit structured logs, metrics and traces with correlation IDs.
Stage 2
Alert
Alerts are defined from real incidents and tuned until every page means something.
Stage 3
Report
Monthly uptime, incidents and response times in the service report.
Stage 4
Improve
Incidents feed back into alerts, runbooks and the roadmap.
How success is measured
Every engagement agrees its measures and the measurement period in writing before work starts.
- Time to detect and time to resolve incidents.
- Incidents discovered by monitoring versus reported by users.
- Uptime against the SLA, reported monthly.
Proof
Case studies with numbers, and reviews linked to Google where they were left there.
swarmd.ai · Software vendor · 6 months
Enterprise AI control plane delivered in six months at 75% under budget for a UK software vendor
Gradvisor · Charity · 8 weeks to production, then ongoing
98% faster page loads and a 12% smaller cloud bill for a UK careers charity
Director, Gradvisor
“Fantastic company and our development partner for Gradvisor, a social mobility careers platform with national ambitions. Extremely responsive and mission-oriented. Cameron owns any shortfalls humbly - rare for IT providers. Thinks like a client too.”
Director, JobVantage
“Working with Hexploits has genuinely been a pleasure, and I see them as my scaling partner for the foreseeable future as JobVantage grows. If you’re looking for a development team who combine strong AI/engineering capability with honesty, flexibility and a real interest in your business, I’d strongly recommend them.”
Questions we get asked
Which tools do you use?
Will we be flooded with alerts?
Can logs be used as evidence?
Related
Sectors where this is most often needed
Next step
Request a proposal.
Tell us about the system and the sector. A named engineer replies within one working day. A written scope and an indicative price within two working days of a short scoping call.